Refund Policy

This Refund Policy explains when refunds are available for engagements with the Vibing Company® ("we", "us"). It applies to the personalized services agreed in your proposal or engagement agreement. Payments are processed by Stripe.

If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal from the date of purchase. By asking us to begin work before the 14 days expire, you expressly request immediate performance and acknowledge that your right of withdrawal lapses once the service has been fully performed. For partially performed services, you may be charged a proportionate amount for work already done.

To withdraw, email jon@vibing.inc within the 14-day window with your order details.

Ongoing engagements can be cancelled according to the terms accepted in the proposal or agreement. Cancellation stops future renewals where recurring billing was agreed.

• — First 7 days, no work delivered: full refund of the most recent charge.
• — Work already delivered in the current period: no refund for that period. Future renewals are cancelled immediately on request.
• — Service failure on our side (we are unable to deliver the agreed scope and cannot remedy it within a reasonable time): pro-rata refund for the unused portion of the period.

Unused capacity, hours or revisions are handled according to the agreed proposal.

Refund eligibility for project engagements depends on the stage:

• — Before work has started (no intake call, no investigation, no code or design work): full refund within 7 days of purchase.
• — Work in progress: partial refund covering the portion of work not yet performed, at our reasonable assessment.
• — Delivered: no refund once the deliverable (audit report, fix, migration, redesign, etc.) has been handed over.

Discovery calls are non-refundable once the call has taken place. If we cancel or reschedule and cannot find a suitable alternative within 30 days, the fee is refunded in full.

Refunds are not available for:

• — Change of mind after work has been delivered
• — Unused capacity already reserved under an agreed engagement
• — Third-party costs (hosting, domains, paid APIs) passed through to you
• — Delays caused by Client inaction (missing access, content, approvals) after we have requested them in writing
• — Engagements terminated by us under § 12 of the Terms of Service (acceptable use)

Write to jon@vibing.inc from the email address on the order with:

• — Your order or invoice number (from Stripe)
• — The plan or service in question
• — A short description of why you are requesting a refund

We aim to respond within 3 business days. Approved refunds are issued by Stripe to the original payment method and typically appear within 5–10 business days, depending on your bank.

If you have a concern, please contact us first — we'd much rather solve it than fight a chargeback. Disputes opened without prior contact may result in suspension of the related engagement and immediate cancellation of any in-flight work.

Nothing in this policy limits any non-waivable statutory rights you may have as a consumer under German or EU law.

Questions: jon@vibing.inc.